What happens if the complaint is not resolved during the pre-complaint process?

When a complaint is not resolved during the pre-complaint process, it leads to the issuance of a notice of right to file. This notice informs the complainant that they have the option to elevate their issue by formally filing a complaint with the appropriate authority, such as the Equal Employment Opportunity Commission (EEOC) or a similar entity. This step is crucial as it allows the complainant to move forward with their case after the informal resolution attempts have failed.

The issuance of a notice of right to file serves as a fundamental guideline in the EEO process, ensuring that individuals know their rights and the subsequent actions they can take. It's important to recognize that this procedure acts as a bridge from an informal resolution attempt to a more formal complaint process, facilitating further scrutiny and consideration of the individual’s concerns.

In contrast, other choices do not align with the established protocols following an unsuccessful pre-complaint resolution. For example, the case is not dismissed automatically; rather, it transitions into a formal complaint stage. Similarly, appealing to court is not the immediate step unless further internal processes are bypassed, and it is also not the counselor's role to issue a report as a primary outcome of an unresolved pre-complaint situation.