What characterizes informal counseling in EEO processes?

Informal counseling in EEO processes is characterized by its focus on resolving issues through dialogue and discussion rather than formal procedures. This approach allows parties to address concerns directly and collaboratively, promoting understanding and resolution without escalating to more formal complaint mechanisms. The informal nature encourages open communication, enabling an amicable solution that may benefit both employees and the organization before any formal complaints are necessary.

In contrast, other options involve more rigid and structured processes. For instance, the option that mentions taking written statements implies a formalized procedure that is not typical of informal counseling. Similarly, requiring a formal investigation signifies a level of procedure that goes beyond the informal counseling approach, while a strict complaint structure focuses on following definitive guidelines, which is contrary to the flexibility and interpersonal nature of informal counseling.