What is one of the initial steps an EEO ADR specialist must undertake during the pre-complaint process?

Determining the claim basis raised by the aggrieved individual is a crucial initial step in the pre-complaint process for an Equal Employment Opportunity Alternative Dispute Resolution (EEO ADR) specialist. This step involves identifying the specific allegations being made, such as discrimination based on race, color, religion, sex, national origin, age, disability, or genetic information. Understanding the claim basis allows the specialist to assess the situation accurately and address the concerns effectively.

Once the claim basis is clear, it sets the stage for the subsequent steps in the process, including determining the appropriate resolution strategies and whether mediation or other forms of dispute resolution are suitable. It is essential for effective conflict resolution, as it frames the conversation and guides both the specialist and the parties involved toward focusing on the relevant issues at hand. This foundational step aids in aligning expectations and ensuring that all parties have a clear understanding of the claims before diving into mediation or resolution discussions.