What is the primary objective of the redress program in mediation?

The primary objective of the redress program in mediation is to help parties find a lasting resolution independently. This means that the focus is on facilitating communication between the conflicting parties to reach a mutually satisfactory agreement without the need for prolonged litigation or formal complaint processes. Mediation encourages collaboration and understanding, enabling both parties to express their concerns and perspectives, which can lead to more effective and sustainable solutions.

By focusing on independent resolution, mediation promotes empowerment of the parties involved, allowing them to take control of the outcome rather than relying solely on external authorities or legal representatives. This approach not only resolves the immediate conflict but can also improve the relationship between the parties going forward.