Which of the following steps occurs first in the complaint process?

The initial step in the complaint process is pre-complaint processing. This stage is crucial as it involves the informal handling of issues before they escalate to formal complaints. During pre-complaint processing, parties have the opportunity to discuss the matter, seek clarification, and potentially resolve the issue without the need for a formal procedure. It serves to gather initial information and determine the most appropriate way to address the concerns raised, which often promotes a quicker resolution and helps maintain workplace harmony.

This foundational step is essential in ensuring that individuals understand their rights and the processes available to them before proceeding further into the more formal aspects of the complaint process. In this way, pre-complaint processing lays the groundwork for the subsequent steps, such as filing a formal complaint or initiating a formal investigation, thereby facilitating a more informed and effective complaint resolution process.